Sigma Publications: Book Excerpts
![[Excerpt and supplemental materials for] Core competencies of civility in nursing & healthcare](https://www.sigmarepository.org/book_excerpts/1071/thumbnail.jpg)
Other Titles
Chapter 5: Honing communication skills and conflict competence
Abstract
This item record pertains to an excerpt from Core Competencies of Civility in Nursing & Healthcare, which is provided free of charge by the publisher.
About this book:
Incivility and other workplace aggressions have a significant impact on the lives of healthcare professionals, faculty, and students, as well as the patients and families in their care. Incivility in academic and practice environments can provoke uncertainty and self-doubt, weaken self-confidence, and cause detrimental and lasting effects on individuals, teams, and organizations. These behaviors can fracture relationships and result in life-threatening mistakes, preventable complications, harm, or even the death of a patient.
In Core Competencies of Civility in Nursing & Healthcare, Cynthia Clark—a nurse-leader dedicated to organizational change and an unwavering advocate for civility and dignity for all—provides an abundance of practical solutions to create and sustain communities of civility, diversity, inclusion, and respect in academic and healthcare environments. Using a wealth of evidence-based interventions, hands-on tools, and scholarly resources, this book expands current thinking on the topic of civility to create and support healthy, productive work and learning environments for the benefit of all.
To purchase the entire book from the publisher, click here.
To request a review copy for course adoption, order additional books, buy in bulk, or purchase for corporate use, contact Sigma Marketplace at 888.654.4968 (US/Canada toll-free), +1.317.687.2256 (International), or solutions@sigmamarketplace.org.
To request author information, or for speaker or other media requests, contact Sigma Marketing at 888.634.7575 (US/Canada toll-free) or +1.317.634.8171 (International).
Files
Sigma Membership
Mu Gamma at-Large
Lead Author Affiliation
Boise State University, Boise, Idaho, USA
Type
Book Chapter
Format Type
Text-based Document
Study Design/Type
Expert Opinion (nationally/internationally recognized)
Research Approach
N/A
Keywords:
Civility, Nursing, Conflict resolution, Self-care, Mentoring, Bullying, Healthy Work Environments, Occupational Psychology
Recommended Citation
Clark, Cynthia, "[Excerpt and supplemental materials for] Core competencies of civility in nursing & healthcare" (2022). Sigma Publications: Book Excerpts. 72.
https://www.sigmarepository.org/book_excerpts/72
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 License.
Publisher
Sigma Theta Tau International
Version
Publisher's Version
Rights Holder
All rights reserved by the author(s) and/or publisher(s) listed in this item record unless relinquished in whole or part by a rights notation or a Creative Commons License present in this item record.
All permission requests should be directed accordingly and not to the Sigma Repository.
All submitting authors or publishers have affirmed that when using material in their work where they do not own copyright, they have obtained permission of the copyright holder prior to submission and the rights holder has been acknowledged as necessary.
Review Type
None: Professionally Edited Material
Acquisition
Publisher-submission
Date of Issue
2022
Full Text of Presentation
wf_yes
Description
This item record contains: Chapter 5, a Facilitator Guide, a Learner Activities Workbook, the Pathway for Fostering Organizational Civility handout, and an Author Bio.