Abstract

This presentation was initiated as a performance improvement effort aimed toward improving the work culture in a high-acuity and high-stress environment. With the full implementation of this program, the authors expect to improve attitudes toward, and effectiveness in, holding difficult conversations that are necessary between co-workers.

Author Details

Miranda S. Cassity, BSN, RN, Emergency Department, Eskenazi Health, Indianapolis, IN, USA; Matthew S. Howard, MSN, RN, CEN, CPEN, CPN, Educational Resources, Sigma Theta Tau International, Indianapolis, IN, USA

Sigma Membership

Lambda Epsilon

Lead Author Affiliation

Eskenazi Health, Indianapolis, Indiana, USA

Type

Poster

Format Type

Text-based Document

Study Design/Type

N/A

Research Approach

N/A

Keywords:

Civility, Communication, Culture

Conference Name

Creating Healthy Work Environments 2017

Conference Host

Sigma Theta Tau International

Conference Location

Indianapolis, Indiana, USA

Conference Year

2017

Rights Holder

All rights reserved by the author(s) and/or publisher(s) listed in this item record unless relinquished in whole or part by a rights notation or a Creative Commons License present in this item record.

All permission requests should be directed accordingly and not to the Sigma Repository.

All submitting authors or publishers have affirmed that when using material in their work where they do not own copyright, they have obtained permission of the copyright holder prior to submission and the rights holder has been acknowledged as necessary.

Review Type

Abstract Review Only: Reviewed by Event Host

Acquisition

Proxy-submission

Additional Files

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Implementing crucial conversations in a fast-paced, high-stress environment

Indianapolis, Indiana, USA

This presentation was initiated as a performance improvement effort aimed toward improving the work culture in a high-acuity and high-stress environment. With the full implementation of this program, the authors expect to improve attitudes toward, and effectiveness in, holding difficult conversations that are necessary between co-workers.