Abstract
Session presented on Sunday, March 19, 2017:
Incivility negatively interferes with patient care delivery, nursing retention, as well as medical costs. Disregard for another's knowledge and skills through rude and discourteous actions that prevent others from thriving is an actual depiction of an uncivil workplace. The purpose of this qualitative study was to explore registered nurses' lived experiences of peer to peer incivility in the workplace. An aim of this study was to understand the participants' experiences of peer to peer incivility in the workplace, its effect on patient safety and nursing job satisfaction and retention. Descriptive phenomenology was used for this study on the lived experience of being a registered nurse who has encountered peer to peer incivility in the workplace. Participants were enrolled using a combination of purposive and snowball sampling. Semi-structured interviews were audiotaped and conducted with participants who had experience with peer to peer incivility in the workplace. Data were collected until saturation was achieved. The audiotapes were transcribed and analyzed for common themes that represented the participants' experiences with peer to peer incivility. Based on the findings of this study, suggestions are offered for further research and required actions to elevate the work atmosphere of the nurse from uncivil to a healthy and professional workplace. The study findings have substantial implications for nursing education, nursing practice, nursing research, and nursing science. This investigation provides novel information about experiences with uncivil peers and relates the experience to being in a war-zone. The study also allowed the participants to discuss their lived experience of peer to peer incivility in nursing. Some participants shared their perceptions of the impact on safe patient care, retention of nurses, and medical costs. Finally, this study suggests what it is like to be a nurse who has experienced peer to peer incivility and how that experience has affected their decision to remain in their nursing position. Learning Objectives: The learner will be able to distinguish peer to peer incivility in the nursing profession as related to education and practice settings. The learner will be able to recognize the implications of peer to peer incivility in nursing and the impact on patient care as well as the somatic consequences to the nurse.
Sigma Membership
Chi Beta
Lead Author Affiliation
West Coast University, Anaheim, California, USA
Type
Presentation
Format Type
Text-based Document
Study Design/Type
N/A
Research Approach
N/A
Keywords:
Incivility, Experiences, Workplace
Recommended Citation
Condie, Susan, "Registered nurses' lived experiences of peer-to-peer incivility in the workplace" (2017). Creating Healthy Work Environments Event Materials. 38.
https://www.sigmarepository.org/chwe/2017/presentations_2017/38
Conference Name
Creating Healthy Work Environments 2017
Conference Host
Sigma Theta Tau International
Conference Location
Indianapolis, Indiana, USA
Conference Year
2017
Rights Holder
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Review Type
Abstract Review Only: Reviewed by Event Host
Acquisition
Proxy-submission
Registered nurses' lived experiences of peer-to-peer incivility in the workplace
Indianapolis, Indiana, USA
Session presented on Sunday, March 19, 2017:
Incivility negatively interferes with patient care delivery, nursing retention, as well as medical costs. Disregard for another's knowledge and skills through rude and discourteous actions that prevent others from thriving is an actual depiction of an uncivil workplace. The purpose of this qualitative study was to explore registered nurses' lived experiences of peer to peer incivility in the workplace. An aim of this study was to understand the participants' experiences of peer to peer incivility in the workplace, its effect on patient safety and nursing job satisfaction and retention. Descriptive phenomenology was used for this study on the lived experience of being a registered nurse who has encountered peer to peer incivility in the workplace. Participants were enrolled using a combination of purposive and snowball sampling. Semi-structured interviews were audiotaped and conducted with participants who had experience with peer to peer incivility in the workplace. Data were collected until saturation was achieved. The audiotapes were transcribed and analyzed for common themes that represented the participants' experiences with peer to peer incivility. Based on the findings of this study, suggestions are offered for further research and required actions to elevate the work atmosphere of the nurse from uncivil to a healthy and professional workplace. The study findings have substantial implications for nursing education, nursing practice, nursing research, and nursing science. This investigation provides novel information about experiences with uncivil peers and relates the experience to being in a war-zone. The study also allowed the participants to discuss their lived experience of peer to peer incivility in nursing. Some participants shared their perceptions of the impact on safe patient care, retention of nurses, and medical costs. Finally, this study suggests what it is like to be a nurse who has experienced peer to peer incivility and how that experience has affected their decision to remain in their nursing position. Learning Objectives: The learner will be able to distinguish peer to peer incivility in the nursing profession as related to education and practice settings. The learner will be able to recognize the implications of peer to peer incivility in nursing and the impact on patient care as well as the somatic consequences to the nurse.