Other Titles
Incivility in Academia
Abstract
Session presented on Saturday, March 18, 2017: Abstract: Incivility is defined by researchers as rude, discourteous, dismissive and belittling behavior which causes physiological and psychological problems for all involved. It may occur on a continuum which ranges from eye rolling to physical stalking or injury. It creates barriers to learning and destroys work relationships. Unfortunately, incivility is so prevalent, it has become the accepted norm in many work environments. Incivility contributes to students leaving the nursing program, clinicians leaving the practice and educators are leaving the class room. Additionally, it contributes to medication errors, poor patient outcomes and satisfaction. Incivility unchecked will contribute to the impending nursing shortage. According to research, incivility costs approximately $12,000 dollars in lost productivity a year. The American Nursing Association as well as the Joint Commission has charged nursing administrators to address incivility and to establish a safe, civil work environment. Incivility may occur in various forms; It may be descending, ascending or lateral. Horizontal or lateral incivility is also known as nurse to nurse incivility. It is the most commonly reported type of incivility in the nursing profession. Many researchers suggest this phenomenon results because nurses are an oppressed group as illustrated by the Stanley-Martin Model. According to literature reviews, approximately 86-90 % of all nurses have experienced and or witnessed incivility in the work environment. Ninety percent of the sample in this study reported experiencing incivility in the nursing program while attending clinical or in academic settings. Consequently, there is a need to prepare nursing students with evidenced based strategies to address incivility. Research about incivility in nursing is plentiful, however evidenced based strategies to address the phenomena are scarce. Evidence supports that cognitive rehearsal is one strategy which provides nurses with a professional and effective means of addressing incivility. In this qualitative study, 10 senior BSN nursing students were surveyed using six open ended questions following a roleplay using cognitive rehearsal to address incivility. Comparative analysis was used to identify and categorized responses. This study demonstrates the effectiveness of cognitive rehearsal as a strategy to address incivility from a nursing student's perception. Incivility in nursing is defined by researchers as rude, discourteous, dismissive and belittling behavior which causes physiological and psychological problems for all involved. Nurses and nursing students therefore need an evidenced based strategy to address this phenomenon. Cognitive rehearsal coupled with role play can effectively impact an uncivil environment. Learning Objectives: By the end of the session, the learner will be able to describe the prevalence and consequences of incivility in the clinical setting and work environment. By the end of the session, the learner will be able to demonstrate the use of cognitive rehearsal as an evidenced based strategy to address incivility in nursing.
Sigma Membership
Alpha Kappa at-Large
Type
Presentation
Format Type
Text-based Document
Study Design/Type
N/A
Research Approach
N/A
Keywords:
Evidence-based Strategies, Bullying Behavior in Nursing, Cognitive Rehearsal, Addressing Incivility in Nursing
Recommended Citation
Logan, Jennette S.; Anderson, Maija; and Stoekel, Pamela, "Using cognitive rehearsal to address nurse-to-nurse incivility: Student perceptions" (2017). Creating Healthy Work Environments Event Materials. 64.
https://www.sigmarepository.org/chwe/2017/presentations_2017/64
Conference Name
Creating Healthy Work Environments 2017
Conference Host
Sigma Theta Tau International
Conference Location
Indianapolis, Indiana, USA
Conference Year
2017
Rights Holder
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All submitting authors or publishers have affirmed that when using material in their work where they do not own copyright, they have obtained permission of the copyright holder prior to submission and the rights holder has been acknowledged as necessary.
Review Type
Abstract Review Only: Reviewed by Event Host
Acquisition
Proxy-submission
Using cognitive rehearsal to address nurse-to-nurse incivility: Student perceptions
Indianapolis, Indiana, USA
Session presented on Saturday, March 18, 2017: Abstract: Incivility is defined by researchers as rude, discourteous, dismissive and belittling behavior which causes physiological and psychological problems for all involved. It may occur on a continuum which ranges from eye rolling to physical stalking or injury. It creates barriers to learning and destroys work relationships. Unfortunately, incivility is so prevalent, it has become the accepted norm in many work environments. Incivility contributes to students leaving the nursing program, clinicians leaving the practice and educators are leaving the class room. Additionally, it contributes to medication errors, poor patient outcomes and satisfaction. Incivility unchecked will contribute to the impending nursing shortage. According to research, incivility costs approximately $12,000 dollars in lost productivity a year. The American Nursing Association as well as the Joint Commission has charged nursing administrators to address incivility and to establish a safe, civil work environment. Incivility may occur in various forms; It may be descending, ascending or lateral. Horizontal or lateral incivility is also known as nurse to nurse incivility. It is the most commonly reported type of incivility in the nursing profession. Many researchers suggest this phenomenon results because nurses are an oppressed group as illustrated by the Stanley-Martin Model. According to literature reviews, approximately 86-90 % of all nurses have experienced and or witnessed incivility in the work environment. Ninety percent of the sample in this study reported experiencing incivility in the nursing program while attending clinical or in academic settings. Consequently, there is a need to prepare nursing students with evidenced based strategies to address incivility. Research about incivility in nursing is plentiful, however evidenced based strategies to address the phenomena are scarce. Evidence supports that cognitive rehearsal is one strategy which provides nurses with a professional and effective means of addressing incivility. In this qualitative study, 10 senior BSN nursing students were surveyed using six open ended questions following a roleplay using cognitive rehearsal to address incivility. Comparative analysis was used to identify and categorized responses. This study demonstrates the effectiveness of cognitive rehearsal as a strategy to address incivility from a nursing student's perception. Incivility in nursing is defined by researchers as rude, discourteous, dismissive and belittling behavior which causes physiological and psychological problems for all involved. Nurses and nursing students therefore need an evidenced based strategy to address this phenomenon. Cognitive rehearsal coupled with role play can effectively impact an uncivil environment. Learning Objectives: By the end of the session, the learner will be able to describe the prevalence and consequences of incivility in the clinical setting and work environment. By the end of the session, the learner will be able to demonstrate the use of cognitive rehearsal as an evidenced based strategy to address incivility in nursing.