Abstract
With aggressive patient encounters becoming more common in non-mental health settings, one large academic medical center created a safer patient care environment by implementing a Behavioral Emergency Response Team (BERT) program. Project findings are relevant for identifying nurse communication gaps, building nurse communication skills, and mitigating patient aggression toward nurses.
Sigma Membership
Gamma Rho
Type
Poster
Format Type
Text-based Document
Study Design/Type
N/A
Research Approach
N/A
Keywords:
Behavioral Emergency Response Team, Nurse Communication, Workplace Safety
Recommended Citation
Christensen, Scott S.; Adams, Laura; and Wilson, Barbara L., "Using skilled nurse communication to curb patient aggression: Findings from a quality improvement project" (2019). Creating Healthy Work Environments Event Materials. 83.
https://www.sigmarepository.org/chwe/2019/posters_2019/83
Conference Name
Creating Healthy Work Environments 2019
Conference Host
Sigma Theta Tau International
Conference Location
New Orleans, Louisiana, USA
Conference Year
2019
Rights Holder
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Review Type
Abstract Review Only: Reviewed by Event Host
Acquisition
Proxy-submission
Using skilled nurse communication to curb patient aggression: Findings from a quality improvement project
New Orleans, Louisiana, USA
With aggressive patient encounters becoming more common in non-mental health settings, one large academic medical center created a safer patient care environment by implementing a Behavioral Emergency Response Team (BERT) program. Project findings are relevant for identifying nurse communication gaps, building nurse communication skills, and mitigating patient aggression toward nurses.