Conflict Resolution: From Policy to Procedure to Practice

Abstract

Even in healthy work environments, workplace conflict may affect nurses' morale, increase turnover and even result in litigation (Iglesias & Becerro, 2012. Moreover, high job satisfaction linked to lower conflict (Schwendimann 2016). While conflict is unavoidable, in healthy work settings effective resolution involves policy development, procedure, training, practice and feedback.

Authors

Monica Kennison

Author Details

Monica Kennison, EdD, MSN, RN, Nursing Department, Berea College, Berea, Kentucky, USA

Sigma Membership

Omicron Mu

Type

Presentation

Format Type

Text-based Document

Study Design/Type

N/A

Research Approach

N/A

Keywords:

Conflict Resolution, Role Play, Training Novices

Recommended Citation

Kennison, Monica, "Conflict Resolution: From Policy to Procedure to Practice" (2019). Creating Healthy Work Environments Event Materials. 56.
https://www.sigmarepository.org/chwe/2019/presentations_2019/56

Conference Name

Creating Healthy Work Environments 2019

Conference Host

Sigma Theta Tau International

Conference Location

New Orleans, Louisiana, USA

Conference Year

2019

Rights Holder

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All submitting authors or publishers have affirmed that when using material in their work where they do not own copyright, they have obtained permission of the copyright holder prior to submission and the rights holder has been acknowledged as necessary.

Review Type

Abstract Review Only: Reviewed by Event Host

Acquisition

Proxy-submission