Abstract
During the initial wave of COVID-19, healthcare leaders struggled to make sense of the chaos and furloughed nurses due to low patient volumes. However, a hospital in Texas took a stance against furloughs and reassigned nurses to “answer” the call to action by launching a community COVID-19 nurse phone line. Late Breaking Reason: The innovation and employee-centered actions taken by hospital leadership during the COVID-19 Pandemic truly exemplified the AACN Healthy Work Environment Standards. As a result of the creation of COVID-designated nurse triage line, thousands of individuals were supported in the community, while nurse roles were preserved and enhanced.
Notes
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Video Length: 13 minutes, 56 seconds
Sigma Membership
Non-member
Lead Author Affiliation
Center for Advancing Professional Excellence, Midland Memorial Hospital, Odessa, Texas, USA
Type
Presentation
Format Type
Text-based Document, Video Recording
Study Design/Type
N/A
Research Approach
N/A
Keywords:
Phone Triage, Resource Allocation, Staff Nurse Furlough, COVID-19
Recommended Citation
Ruiz, Diana, "When COVID-19 calls...Who will answer?" (2021). Creating Healthy Work Environments Event Materials. 126.
https://www.sigmarepository.org/chwe/2021/presentations_2021/126
Conference Name
Creating Healthy Work Environments 2021
Conference Host
Sigma Theta Tau International
Conference Location
Virtual Event
Conference Year
2021
Rights Holder
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Review Type
Abstract Review Only: Reviewed by Event Host
Acquisition
Proxy-submission
When COVID-19 calls...Who will answer?
Virtual Event
During the initial wave of COVID-19, healthcare leaders struggled to make sense of the chaos and furloughed nurses due to low patient volumes. However, a hospital in Texas took a stance against furloughs and reassigned nurses to “answer” the call to action by launching a community COVID-19 nurse phone line. Late Breaking Reason: The innovation and employee-centered actions taken by hospital leadership during the COVID-19 Pandemic truly exemplified the AACN Healthy Work Environment Standards. As a result of the creation of COVID-designated nurse triage line, thousands of individuals were supported in the community, while nurse roles were preserved and enhanced.