Abstract
Session presented on Saturday, November 7, 2015 and Sunday, November 8, 2015:
Culturally competent care has gained global attention as a key element to improving quality and eliminatingracialand ethnic disparities in health care. This has been at the forefront of global health considerations because of the increase in population diversity, which presents a challenge that needs to be addressed from a multicultural perspective. The Asian population in the United States is increasing at a significant rate, from 4.8% in 2010 to 9.2% in 2050. It is important to understand the needs of the Asian inpatient, in order to implement culturally-focused services that will lead to increase patient satisfaction. Patient satisfaction is a driving force for health care organizations to enhance their services, as well as to ensure private and public funding. Improving the inpatient experience of multicultural ethnic groups is a health care challenge that needs to be addressed across all health care settings. To date, the evidence has not been systematically evaluated to determine if culturally-focused interventions for adult Asian inpatients may have a positive impact on their hospitalization experience. A systematic review of the literature was performed to determine if culturally-focused interventions would have an effect on satisfaction of hospitalized adult Asians. A search of MEDLINE, Cumulative Index to Nursing and Allied Health Literature (CINAHL), PsycINFO, Educational Research Information Clearinghouse (ERIC), the Cochrane Library, the Joanna Briggs Institute Library of Systematic Reviews, Scopus, Excerpta Medical Databases (Embase), and Academic Search Premier was conducted, followed by a reference search of relevant studies and a grey literature search of the Virginia Henderson Library, Google scholar, Mednar, conference proceedings, and websites. This review first considered randomized controlled trials (RCT), non-randomized controlled trials, and quasi-experimental studies. There was an insufficient number of RCTs, non-randomized controlled trials, and quasi-experimental studies. The reviewers considered before and after studies, cohort studies, and case control studies for inclusion. This review also considered descriptive study designs including case series, individual case reports and descriptive cross sectional studies related to the adult Asian population in acute-care hospital settings. A search of both published and unpublished studies in over 13 databases and several professional conference proceedings revealed two descriptive studies and one interventional non-experimental pilot study that met predetermined search criteria and methodological quality. Based on these three studies, the results suggest culturally competent communication with patients by physicians and registered nurses, quietness of the room, information about treatments and procedures, and cultural foods are associated with increased satisfaction among hospitalized adult Asian patients. Based on the results, the evidence also suggests that communication between healthcare providers (physicians and registered nurses) and patients may improve satisfaction among adult Asian inpatients (Level 3, Joanna Briggs Institute-JBI Levels of Evidence). Culturally-focused interventions tailored to individual patient needs may be an appropriate strategy in enhancing hospital care in addition to the comprehensive standards of hospital care practice.
Sigma Membership
Non-member
Type
Poster
Format Type
Text-based Document
Study Design/Type
N/A
Research Approach
N/A
Keywords:
Culturally-Focused, Satisfaction, Asian
Recommended Citation
Chen, Xing Lian; Ubogaya, Karolina; Alfred, Millicent; Wint, Diana; and Worral, Priscilla, "The effectiveness of culturally-focused interventions in increasing satisfaction of hospitalized adult Asian patients" (2016). Convention. 327.
https://www.sigmarepository.org/convention/2015/posters_2015/327
Conference Name
43rd Biennial Convention
Conference Host
Sigma Theta Tau International
Conference Location
Las Vegas, Nevada, USA
Conference Year
2015
Rights Holder
All rights reserved by the author(s) and/or publisher(s) listed in this item record unless relinquished in whole or part by a rights notation or a Creative Commons License present in this item record.
All permission requests should be directed accordingly and not to the Sigma Repository.
All submitting authors or publishers have affirmed that when using material in their work where they do not own copyright, they have obtained permission of the copyright holder prior to submission and the rights holder has been acknowledged as necessary.
Acquisition
Proxy-submission
The effectiveness of culturally-focused interventions in increasing satisfaction of hospitalized adult Asian patients
Las Vegas, Nevada, USA
Session presented on Saturday, November 7, 2015 and Sunday, November 8, 2015:
Culturally competent care has gained global attention as a key element to improving quality and eliminatingracialand ethnic disparities in health care. This has been at the forefront of global health considerations because of the increase in population diversity, which presents a challenge that needs to be addressed from a multicultural perspective. The Asian population in the United States is increasing at a significant rate, from 4.8% in 2010 to 9.2% in 2050. It is important to understand the needs of the Asian inpatient, in order to implement culturally-focused services that will lead to increase patient satisfaction. Patient satisfaction is a driving force for health care organizations to enhance their services, as well as to ensure private and public funding. Improving the inpatient experience of multicultural ethnic groups is a health care challenge that needs to be addressed across all health care settings. To date, the evidence has not been systematically evaluated to determine if culturally-focused interventions for adult Asian inpatients may have a positive impact on their hospitalization experience. A systematic review of the literature was performed to determine if culturally-focused interventions would have an effect on satisfaction of hospitalized adult Asians. A search of MEDLINE, Cumulative Index to Nursing and Allied Health Literature (CINAHL), PsycINFO, Educational Research Information Clearinghouse (ERIC), the Cochrane Library, the Joanna Briggs Institute Library of Systematic Reviews, Scopus, Excerpta Medical Databases (Embase), and Academic Search Premier was conducted, followed by a reference search of relevant studies and a grey literature search of the Virginia Henderson Library, Google scholar, Mednar, conference proceedings, and websites. This review first considered randomized controlled trials (RCT), non-randomized controlled trials, and quasi-experimental studies. There was an insufficient number of RCTs, non-randomized controlled trials, and quasi-experimental studies. The reviewers considered before and after studies, cohort studies, and case control studies for inclusion. This review also considered descriptive study designs including case series, individual case reports and descriptive cross sectional studies related to the adult Asian population in acute-care hospital settings. A search of both published and unpublished studies in over 13 databases and several professional conference proceedings revealed two descriptive studies and one interventional non-experimental pilot study that met predetermined search criteria and methodological quality. Based on these three studies, the results suggest culturally competent communication with patients by physicians and registered nurses, quietness of the room, information about treatments and procedures, and cultural foods are associated with increased satisfaction among hospitalized adult Asian patients. Based on the results, the evidence also suggests that communication between healthcare providers (physicians and registered nurses) and patients may improve satisfaction among adult Asian inpatients (Level 3, Joanna Briggs Institute-JBI Levels of Evidence). Culturally-focused interventions tailored to individual patient needs may be an appropriate strategy in enhancing hospital care in addition to the comprehensive standards of hospital care practice.
Description
43rd Biennial Convention 2015 Theme: Serve Locally, Transform Regionally, Lead Globally.