Abstract
Session presented on Saturday, November 7, 2015 and Sunday, November 8, 2015:
Patient activation and engagement can be powerful enablers for health outcomes; just as important are staff engagement and satisfaction. This author re-designed clinic templates to accommodate a time-based element of longitudinal care and implemented skill-based competencies to provide collaborative, team-based care to patients with type 2 diabetes. Seventy adults with diabetes and 6 staff members caring for them participated in a 12 week process improvement project utilizing the Chronic Care Model to link satisfaction and health outcomes. Patients completed satisfaction surveys at the end of their clinical encounters; staff completed satisfaction surveys pre- and post-implementation. The authors analyzed hemoglobin A1C levels pre- and post- implementation. As engagement and activation increased for both staff and patients, hemoglobin A1C levels decreased. Clinical implications include broad application of the CCM to daily practice, improved self-efficacy, healthier populations, and health care cost reductions.
Sigma Membership
Mu Omega
Type
Poster
Format Type
Text-based Document
Study Design/Type
N/A
Research Approach
N/A
Keywords:
Patient Activation, Chronic Care Model, Patient Engagement
Recommended Citation
Potter, Marcia A. and Walsh, Jill S., "Incorporating the Chronic Care Model to improve health outcomes and satisfaction" (2016). Convention. 349.
https://www.sigmarepository.org/convention/2015/posters_2015/349
Conference Name
43rd Biennial Convention
Conference Host
Sigma Theta Tau International
Conference Location
Las Vegas, Nevada, USA
Conference Year
2015
Rights Holder
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Acquisition
Proxy-submission
Incorporating the Chronic Care Model to improve health outcomes and satisfaction
Las Vegas, Nevada, USA
Session presented on Saturday, November 7, 2015 and Sunday, November 8, 2015:
Patient activation and engagement can be powerful enablers for health outcomes; just as important are staff engagement and satisfaction. This author re-designed clinic templates to accommodate a time-based element of longitudinal care and implemented skill-based competencies to provide collaborative, team-based care to patients with type 2 diabetes. Seventy adults with diabetes and 6 staff members caring for them participated in a 12 week process improvement project utilizing the Chronic Care Model to link satisfaction and health outcomes. Patients completed satisfaction surveys at the end of their clinical encounters; staff completed satisfaction surveys pre- and post-implementation. The authors analyzed hemoglobin A1C levels pre- and post- implementation. As engagement and activation increased for both staff and patients, hemoglobin A1C levels decreased. Clinical implications include broad application of the CCM to daily practice, improved self-efficacy, healthier populations, and health care cost reductions.
Description
43rd Biennial Convention 2015 Theme: Serve Locally, Transform Regionally, Lead Globally.`