Other Titles
Bridging the practice/research chasm [Symposium]
Abstract
Information such as process changes and unit metrics found within the HCAHPS scores not being shared consistently to all team members on the post surgical unit was identified as a challenge. A team of staff nurses worked together to discover a way to communicate. The team goal was to identify: a way to communicate that did not interrupt the workflow of the day, the staff preferred method of communication, and the best time in the work day to communicate along with how much time is required to effectively communication key information. The team surveyed the staff members and found the preferred method of communication was verbal. It was also determined that the staff wanted communication to occur during the middle of the shift. Huddles were scheduled to occur at 1030. The same information would be included for several days so all staff would hear it. In addition, the unit clerk would send a text message to staff to remind them of huddle time.
After implementing huddles, staff were surveys. 86% of staff who completed the survey voiced that sharing information had improved. 98% stated they know more about expected trends on the unit (HCAHPS). 50% of staff agree shift huddles at 1030 and 2230 can easily be incorporated into workflow. Plan for further implementation is to create a binder for those who are off the unit to review upon their return to work.
Agency for Healthcare Research and Quality (n.d.) TeamSTEPPS: Strategies and Tools to Enhance Performance and Patient Safety retrieved from http://www.ahrq.gov/professionals/education/curriculum-tools/teamstepps/
Sigma Membership
Non-member
Type
Presentation
Format Type
Text-based Document
Study Design/Type
N/A
Research Approach
N/A
Keywords:
Communication, Quality Improvement, Reporting
Recommended Citation
Sookhi, Andreanna; D'Agostino, Deborah; and McGowen, Sharon, "Effective communication using huddles" (2016). Convention. 13.
https://www.sigmarepository.org/convention/2015/presentations_2015/13
Conference Name
43rd Biennial Convention
Conference Host
Sigma Theta Tau International
Conference Location
Las Vegas, Nevada, USA
Conference Year
2015
Rights Holder
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Acquisition
Proxy-submission
Effective communication using huddles
Las Vegas, Nevada, USA
Information such as process changes and unit metrics found within the HCAHPS scores not being shared consistently to all team members on the post surgical unit was identified as a challenge. A team of staff nurses worked together to discover a way to communicate. The team goal was to identify: a way to communicate that did not interrupt the workflow of the day, the staff preferred method of communication, and the best time in the work day to communicate along with how much time is required to effectively communication key information. The team surveyed the staff members and found the preferred method of communication was verbal. It was also determined that the staff wanted communication to occur during the middle of the shift. Huddles were scheduled to occur at 1030. The same information would be included for several days so all staff would hear it. In addition, the unit clerk would send a text message to staff to remind them of huddle time.
After implementing huddles, staff were surveys. 86% of staff who completed the survey voiced that sharing information had improved. 98% stated they know more about expected trends on the unit (HCAHPS). 50% of staff agree shift huddles at 1030 and 2230 can easily be incorporated into workflow. Plan for further implementation is to create a binder for those who are off the unit to review upon their return to work.
Agency for Healthcare Research and Quality (n.d.) TeamSTEPPS: Strategies and Tools to Enhance Performance and Patient Safety retrieved from http://www.ahrq.gov/professionals/education/curriculum-tools/teamstepps/
Description
43rd Biennial Convention 2015 Theme: Serve Locally, Transform Regionally, Lead Globally.