Abstract
The purpose of this project is to provide a program for staff on using civility when effectively communicating patient needs in the health care environment; evaluate their knowledge and determine if there was an improvement in patient satisfaction scores, and their work environment.
Sigma Membership
Non-member
Lead Author Affiliation
Sarasota Memorial Hospital, Sarasota, Florida, USA
Type
Poster
Format Type
Text-based Document
Study Design/Type
N/A
Research Approach
N/A
Keywords:
Civility, Communication, Healthy Work Environment
Recommended Citation
Lax, Leah Christine, "Communication and civility workshop in healthcare and the effects on patient satisfaction and work environment" (2019). Convention. 194.
https://www.sigmarepository.org/convention/2019/posters_2019/194
Conference Name
45th Biennial Convention
Conference Host
Sigma Theta Tau International
Conference Location
Washington, DC, USA
Conference Year
2019
Rights Holder
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All permission requests should be directed accordingly and not to the Sigma Repository.
All submitting authors or publishers have affirmed that when using material in their work where they do not own copyright, they have obtained permission of the copyright holder prior to submission and the rights holder has been acknowledged as necessary.
Acquisition
Proxy-submission
Communication and civility workshop in healthcare and the effects on patient satisfaction and work environment
Washington, DC, USA
The purpose of this project is to provide a program for staff on using civility when effectively communicating patient needs in the health care environment; evaluate their knowledge and determine if there was an improvement in patient satisfaction scores, and their work environment.
Description
45th Biennial Convention 2019 Theme: Connect. Collaborate. Catalyze.