Abstract
This project explored how the emotional reactions of nurses to admitting patients delays throughput. By understanding how emotions increase the complexity of throughput and using an interprofessional team approach, this project was able to significantly improve patient throughput times and patient satisfaction scores.
Sigma Membership
Lambda Upsilon at-Large
Lead Author Affiliation
Advocate Good Shepherd Hospital, Barrington, Illinois, USA
Type
Poster
Format Type
Text-based Document
Study Design/Type
N/A
Research Approach
N/A
Keywords:
Emotional Intelligence, Patient Satisfaction, Patient Throughput
Recommended Citation
Brend, Mary Beth; Cluster, Anndria D.; Freund, Erin; Michelsen, Timothy; and Gitchel, Jamie, "The effects of emotional intelligence on patient throughput" (2019). Convention. 377.
https://www.sigmarepository.org/convention/2019/posters_2019/377
Conference Name
45th Biennial Convention
Conference Host
Sigma Theta Tau International
Conference Location
Washington, DC, USA
Conference Year
2019
Rights Holder
All rights reserved by the author(s) and/or publisher(s) listed in this item record unless relinquished in whole or part by a rights notation or a Creative Commons License present in this item record.
All permission requests should be directed accordingly and not to the Sigma Repository.
All submitting authors or publishers have affirmed that when using material in their work where they do not own copyright, they have obtained permission of the copyright holder prior to submission and the rights holder has been acknowledged as necessary.
Acquisition
Proxy-submission
The effects of emotional intelligence on patient throughput
Washington, DC, USA
This project explored how the emotional reactions of nurses to admitting patients delays throughput. By understanding how emotions increase the complexity of throughput and using an interprofessional team approach, this project was able to significantly improve patient throughput times and patient satisfaction scores.
Description
45th Biennial Convention 2019 Theme: Connect. Collaborate. Catalyze.