Abstract

The tremendous changes in the healthcare environment in the United States are increasing the physical and emotional labor of nurses, thus contributing to a decrease in this critical resource. Healthcare leaders are expected to create systems that meet the needs of the customers and to be service oriented to their staff despite declining resources. To be successful, transformational leaders need to lead with heart and to identify and manage the emotional aspects of work-related issues. They require what some term emotional intelligence . Because there is no theoretical consensus for this construct, the purpose of this exploratory, qualitative and quantitative study was to identify the ways in which 26 nurses in senior leadership positions in an acute healthcare organization perceived the role of emotions in their leadership work.

Description

This dissertation has also been disseminated through the ProQuest Dissertations and Theses database. Dissertation/thesis number: 3028771; ProQuest document ID: 304783360. The author still retains copyright.

Author Details

Nancy C. Molter, PhD, MA, MSN, RN

Sigma Membership

Delta Alpha at-Large

Type

Dissertation

Format Type

Text-based Document

Study Design/Type

Exploratory

Research Approach

Mixed/Multi Method Research

Keywords:

Emotional Intelligence, Nurse Leaders, Emotional Labor, Emotional Information

Advisor

Annabelle Nelson

Second Advisor

Marie P. Farrell

Third Advisor

Richard P. Appelbaum

Degree

PhD

Degree Grantor

Fielding Graduate Institute

Degree Year

2001

Rights Holder

All rights reserved by the author(s) and/or publisher(s) listed in this item record unless relinquished in whole or part by a rights notation or a Creative Commons License present in this item record.

All permission requests should be directed accordingly and not to the Sigma Repository.

All submitting authors or publishers have affirmed that when using material in their work where they do not own copyright, they have obtained permission of the copyright holder prior to submission and the rights holder has been acknowledged as necessary.

Review Type

None: Degree-based Submission

Acquisition

Proxy-submission

Date of Issue

2022-01-27

Full Text of Presentation

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