Abstract
Miscommunication during end of shift hand-offs between hospital nurses has been implicated as a source of errors in patient care, yet little research evaluates the structure of language during communication in an attempt to understand potential communication errors. Although the functions and meaning of hand-offs for nurses has previously been examined, there is little information about the current state of the structure and language of hand-offs. This research begins to fill that gap in by using genre analysis of transcripts of 43 end-of-shift hand-offs between nurses at four hospitals in the Midwestern United States.
Two analytic techniques common in linguistics research were carried out: a move analysis to determine the structure of the hand-offs, and corpus analysis to identify the lexical and grammatical features used by nurses during hand-offs. In addition, two methods used for hand-offs (audio-taped and face-to-face) were compared.
Sigma Membership
Unknown
Type
Dissertation
Format Type
Text-based Document
Study Design/Type
Observational
Research Approach
Mixed/Multi Method Research
Keywords:
Health Care Management, Interpersonal Communication, Language
Advisor
Richard W. Redman
Second Advisor
Deborah A. Sampson
Third Advisor
Ada Sue Hinshaw
Fourth Advisor
John M. Swales
Degree
PhD
Degree Grantor
University of Michigan
Degree Year
2009
Recommended Citation
Ford, Yvonne Barthel, "Talking about patients: Nurses' language use during hand-offs" (2017). Dissertations. 1385.
https://www.sigmarepository.org/dissertations/1385
Rights Holder
All rights reserved by the author(s) and/or publisher(s) listed in this item record unless relinquished in whole or part by a rights notation or a Creative Commons License present in this item record.
All permission requests should be directed accordingly and not to the Sigma Repository.
All submitting authors or publishers have affirmed that when using material in their work where they do not own copyright, they have obtained permission of the copyright holder prior to submission and the rights holder has been acknowledged as necessary.
Review Type
None: Degree-based Submission
Acquisition
Proxy-submission
Date of Issue
2017-12-21
Full Text of Presentation
wf_yes
Description
This dissertation has also been disseminated through the ProQuest Dissertations and Theses database. Dissertation/thesis number: 3382185; ProQuest document ID: 304935603. The author still retains copyright.