Abstract
Effective nurse communication correlates with favorable patient experiences and outcomes. Communication training programs are insufficient, although they do improve nurses' communication skills. The purpose of this quantitative, pretest-posttest quasiexperimental study was to examine the impact of a communication training intervention on nurses' perceptions of verbal and nonverbal skills, patient satisfaction with nurses' communication, and the overall rating of the hospital. The Nurse Self-report Verbal and Nonverbal Communication Skills Survey (NSVNCSS) was the tool employed to collect data from 103 nurses to investigate the changes in nurses' perception of their own verbal and nonverbal scores from pretest to posttest.
Sigma Membership
Theta Tau
Type
Dissertation
Format Type
Text-based Document
Study Design/Type
Quasi-Experimental Study, Other
Research Approach
Quantitative Research
Keywords:
Communication Skills, Patient Care, Verbal Communication, Nonverbal Communication, Nurse-Patient Relationship
Advisor
Tricia Jenkins
Second Advisor
Tracy Barton
Third Advisor
William Sunday
Degree
PhD
Degree Grantor
University of Phoenix
Degree Year
2017
Recommended Citation
Trepanier, Edna, "Impact of communication training on nurses' verbal and nonverbal skills and patient satisfaction" (2021). Dissertations. 1678.
https://www.sigmarepository.org/dissertations/1678
Rights Holder
All rights reserved by the author(s) and/or publisher(s) listed in this item record unless relinquished in whole or part by a rights notation or a Creative Commons License present in this item record.
All permission requests should be directed accordingly and not to the Sigma Repository.
All submitting authors or publishers have affirmed that when using material in their work where they do not own copyright, they have obtained permission of the copyright holder prior to submission and the rights holder has been acknowledged as necessary.
Review Type
None: Degree-based Submission
Acquisition
Proxy-submission
Date of Issue
2021-11-02
Full Text of Presentation
wf_yes
Description
This dissertation has also been disseminated through the ProQuest Dissertations and Theses database. Dissertation/thesis number: 10606592; ProQuest document ID: 1943998867. The author still retains copyright.