Abstract
In this descriptive study, data related to African Americans' dimensions of quality of care in the San Francisco Bay Area of Northern California were collected using focus group and a Modified Delphi approach. In-depth focus group interviews explored and described participants' (a) level of quality of care knowledge, (b) perceptions, feelings/opinions about available health care services, (c) satisfaction with available health services, and (d) perspectives on how such services can better serve their health care needs. The Delphi technique was used to validate and achieve consensus on the focus group information. Seven focus groups were conducted (N = 35). Twenty-two of the 35 people (63%) responded to the first round of the Delphi while 19 of the 22 (86.36%) responded to the second round.
Sigma Membership
Iota Sigma
Type
Dissertation
Format Type
Text-based Document
Study Design/Type
Descriptive/Correlational
Research Approach
Qualitative Research
Keywords:
Patient Satisfaction, Modified Delphi Approach, Quality of Care
Advisor
Suzanne Henry
Second Advisor
William Holzemer
Third Advisor
Juliene G. Lipson
Degree
PhD
Degree Grantor
University of California, San Francisco
Degree Year
1998
Recommended Citation
Fongwa, Marie N., "Dimensions of quality of care: African-Americans' perspectives" (2023). Dissertations. 1877.
https://www.sigmarepository.org/dissertations/1877
Rights Holder
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Review Type
None: Degree-based Submission
Acquisition
Proxy-submission
Date of Issue
2023-03-30
Full Text of Presentation
wf_yes
Description
This dissertation has also been disseminated through the ProQuest Dissertations and Theses database. Dissertation/thesis number: 9907470; ProQuest document ID: 304415870. The author still retains copyright.