Abstract
Patients hospitalized in Inpatient Rehabilitation facilities (IFRs) have complex needs that impact their satisfaction with care. The project site sought to improve patient satisfaction at discharge. The purpose of this quantitative quasi-experimental quality project was to determine if the implementation of the Studer Group's Hourly Rounding® tool would impact patient satisfaction at discharge among adult patients in an IRF in rural California over four weeks. The theoretical foundations of the project utilized Roy's model of adaptation and Lewin's planned change theory. The total sample size was N=50, n=25 in the comparative and n=25 in the implementation group. Discharge scores were obtained from the eRehabData® discharge survey. Responses were compared from the aggregate data four weeks before the implementation to four weeks post-implementation. Using an independent samples t-test from pre- (M=83, SD=2.86) to post-implementation (M=89.4, SD=2.97, t (48) = -7.76, p=001, Cohen's d= 2.195) showed a statistically significant improvement in satisfaction. The project was clinically significant as it brought forth a current evidence-based practice that promoted an environment of safety that was translatable to patient outcomes. Based on these results, the Studer Group's Hourly Rounding intervention may increase patient satisfaction with their overall rehabilitation stay as well as increase facility occupancy rates. Recommendations include the continuation of the program and researchers should look at how the Studor Group's Hourly Rounding may impact other areas of patient safety and satisfaction.
Sigma Membership
Unknown
Type
Dissertation
Format Type
Text-based Document
Study Design/Type
Quasi-Experimental Study, Other
Research Approach
Quantitative Research
Keywords:
Inpatient Rehabilitation Facility (IRF), Acute Rehab, Patient Satisfaction, Hourly Rounding
Advisor
LeAnne Prenovost
Second Advisor
Elizabeth Juntilla
Degree
DNP
Degree Grantor
Grand Canyon University
Degree Year
2020
Recommended Citation
Hariri, Ahmed, "Improving patient satisfaction at an inpatient rehabilitation facility" (2021). Dissertations. 237.
https://www.sigmarepository.org/dissertations/237
Rights Holder
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Review Type
None: Degree-based Submission
Acquisition
Proxy-submission
Date of Issue
2021-07-28
Full Text of Presentation
wf_yes
Description
This dissertation has also been disseminated through the ProQuest Dissertations and Theses database. Dissertation/thesis number: 28149768; ProQuest document ID: 2451425623. The author still retains copyright.