Abstract

The purpose of this qualitative, experiential narrative study was to examine how emotional intelligence is applied in clinical nursing practice and how a nurse develops those skills in professional practice using a qualitative, experiential narrative design. The selected research participant was asked to verify her emotional quotient (EQ) score with the MSCEIT emotional intelligence test and participate in repeated interviews detailing the major events, patients, coworkers, mentors, and support systems in her life from her first experiences in healthcare to the present. Evidence of emotional intelligence (EI) was identified in her stories and applied to the Salovey and Mayer model of EI (Salovey & Mayer, 1990). NVivo 11 was selected for concept analysis and several themes emerged including Dignitiy and Respect, Formal Teaching, Experience, Mentorship, and Reflection. The interviews were then analyzed for structure using the Labov and Waletsky's model (Labov & Waletsky, 1997). The structural analysis found large segments of complicating action and reflection, which coincides with the concept analysis. Further research could include research on reflective practice and formal teaching experiences of emotional intelligence in nursing school and when changing nursing positions. Development of simulation activities, clinical measures of compassion and empathy are areas of focus for the development of emotional intelligence in nursing practice. Creating a learning environment according to the Jessen Model for Environments that Facilitate EI Development may be applied to clinical and classroom settings. Additional research into the role clinical empathy plays in the development of emotional intelligence is suggested for future studies.

Description

This dissertation has also been disseminated through the ProQuest Dissertations and Theses database. Dissertation/thesis number: 10264507; ProQuest document ID: 1952350153. The author still retains copyright.

Author Details

Jennifer L. Jessen, EdD

Sigma Membership

Iota Tau

Type

Dissertation

Format Type

Text-based Document

Study Design/Type

Other

Research Approach

Qualitative Research

Keywords:

Acute Care Nurses, Clinical Empathy, Nursing Education

Advisor

M. J. Pertersen

Second Advisor

Patricia Morin

Third Advisor

Joy Martin

Fourth Advisor

Lois Linden

Degree

Doctoral-Other

Degree Grantor

College of Saint Mary

Degree Year

2017

Rights Holder

All rights reserved by the author(s) and/or publisher(s) listed in this item record unless relinquished in whole or part by a rights notation or a Creative Commons License present in this item record.

All permission requests should be directed accordingly and not to the Sigma Repository.

All submitting authors or publishers have affirmed that when using material in their work where they do not own copyright, they have obtained permission of the copyright holder prior to submission and the rights holder has been acknowledged as necessary.

Review Type

None: Degree-based Submission

Acquisition

Proxy-submission

Date of Issue

2023-02-03

Full Text of Presentation

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