Abstract

In acute care settings, registered nurses must depend on and delegate to unlicensed assistive personnel when providing direct care to patients. The nurses' ability to effectively delegate can affect the safety and quality outcomes obtained by patients. For the health care industry and acute care settings to meet national patient safety outcomes registered nurses will need to evaluate their delegation methods for effectiveness in order to provide safe, patient-centered, and efficient care. In this single-group pretest-posttest study, nurses and unlicensed assistive personnel's (UAP) learning was measured following an intervention on delegation-communication techniques. Pre-intervention surveys were conducted with nurses and UAP's to establish preparedness to delegate, supervise, and use mindful communication. Pre-intervention analysis revealed a tendency for nurses to delay the decision to delegate. Post-intervention surveys measured delegation-communication learning within the domains of the pre-intervention survey topics.

Author Details

Elissa A. Wagner, DNP; Nancy A. O'Connor; Susan M. Hasenau

Sigma Membership

Non-member

Type

DNP Capstone Project

Format Type

Text-based Document

Study Design/Type

Quasi-Experimental Study, Other

Research Approach

Pilot/Exploratory Study

Keywords:

Delegation, Communication, Patient Outcomes

Advisor

Nancy O'Connor

Degree

DNP

Degree Grantor

Madonna University

Degree Year

2016

Rights Holder

All rights reserved by the author(s) and/or publisher(s) listed in this item record unless relinquished in whole or part by a rights notation or a Creative Commons License present in this item record.

All permission requests should be directed accordingly and not to the Sigma Repository.

All submitting authors or publishers have affirmed that when using material in their work where they do not own copyright, they have obtained permission of the copyright holder prior to submission and the rights holder has been acknowledged as necessary.

Review Type

None: Degree-based Submission

Acquisition

Self-submission

Date of Issue

2016-06-08

Full Text of Presentation

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