Abstract

According to the Joint Commission (TJC), effective communication and patient and family centered care impacts quality and safety (2014). The aim of this project was to improve patients' perception of nurse communication in an adult inpatient telemetry unit in California by creating a training module for nurses on caring behaviors and implementing a structured rounding tool (SRT) to evaluate patient perception of nursing caring behaviors. The SRT was implemented prior to nurse education and responses before the training were compared with those after. The nurses attending a training session on caring behaviors completed the Caring Assessment for Caregivers (CACG) survey pre- and post- training to assess changes in their caring behaviors. The CACG results indicated that the nurses' perception caring behaviors improved post training, as mean scores on the CACG survey demonstrated the nurses felt a stronger tendency toward a holistic approach to care which was also reflected in the patients' SRTs. This unique two-pronged approach to education provided an established strategy which focused on nurse-patient communication and caring behaviors.

Author Details

Ghada Dunbar, DNP, RN, and Stacey Nagar, DNP, RN

Sigma Membership

Non-member

Type

DNP Capstone Project

Format Type

Text-based Document

Study Design/Type

Clinical Practice Guideline(s)

Research Approach

Translational Research/Evidence-based Practice

Keywords:

Staff Education, Behavior Changes, Relationship Based Care, Structured Rounding Tool, Education Module on Caring Behaviors, Caring Assessment for Caregivers Tool, Improving Patient Perception of Nursing Care

Advisor

Bridget Roberts

Second Advisor

Lydia L. Forsythe

Third Advisor

Celeste Farugia

Degree

DNP

Degree Grantor

Capella University

Degree Year

2016

Rights Holder

All rights reserved by the author(s) and/or publisher(s) listed in this item record unless relinquished in whole or part by a rights notation or a Creative Commons License present in this item record.

All permission requests should be directed accordingly and not to the Sigma Repository.

All submitting authors or publishers have affirmed that when using material in their work where they do not own copyright, they have obtained permission of the copyright holder prior to submission and the rights holder has been acknowledged as necessary.

Review Type

None: Degree-based Submission

Acquisition

Self-submission

Date of Issue

2016-12-16

Full Text of Presentation

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