Abstract

Effective communication is required during the handoff process to ensure essential patient information is relayed for continuity and quality of care. The author conducted a quality improvement initiative at a 380 bed acute care facility using Lewin's Change Theory and implementing a structured tool to standardize handoff practice at the bedside that included the patient (bedside shift report [BSR]). Outcomes were measured for patient and nursing satisfaction and a decrease in medication errors over a four-week period of time. Results show BSR improved patient satisfaction scores in Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores and the potential for improving medication errors by including the patient and having both nurses review the medications as part of the implemented structured tool.

Karen Burk

Author Details

Karen Burk, DNP, MSN/Ed., RN

Sigma Membership

Non-member

Type

DNP Capstone Project

Format Type

Text-based Document

Study Design/Type

Quality Improvement

Research Approach

Translational Research/Evidence-based Practice

Keywords:

Handoffs, Nursing, Medication Errors, Communication, Patient Satisfaction

Advisor

Marylee Bressie

Second Advisor

John Schmidt

Third Advisor

Anita Grimes

Degree

DNP

Degree Grantor

Capella University

Degree Year

2016

Rights Holder

All rights reserved by the author(s) and/or publisher(s) listed in this item record unless relinquished in whole or part by a rights notation or a Creative Commons License present in this item record.

All permission requests should be directed accordingly and not to the Sigma Repository.

All submitting authors or publishers have affirmed that when using material in their work where they do not own copyright, they have obtained permission of the copyright holder prior to submission and the rights holder has been acknowledged as necessary.

Review Type

None: Degree-based Submission

Acquisition

Self-submission

Date of Issue

2016-10-20

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