Abstract

The purpose of this quality improvement (QI) project was to explore the relationship between health literacy levels and readmission rates and patient satisfaction scores. The medical-surgical unit in the studied community hospital had higher-than-expected readmission rates for patients with congestive heart failure (CHF) and chronic obstructive pulmonary disease (COPD) and decreased scores for patient satisfaction with nurse communications. In patients with (P) CHF and COPD admitted to the fifth-floor medical-surgical unit, does a (I) two-tiered health literacy algorithm used by nurses decrease CHF and COPD readmission rates by 5% and improve patient communication scores by 5% compared (C) with current patient education methods in a (O) 10-week period? During the project, the Short Assessment of Health Literacy-English (SAHL-E) was used at the bedside with patients meeting the inclusion criteria.

Author Details

Emily Whitaker, DNP, RN

Sigma Membership

Non-member

Type

DNP Capstone Project

Format Type

Text-based Document

Study Design/Type

Quality Improvement

Research Approach

Pilot/Exploratory Study

Keywords:

Readmission Rates, Patient Satisfaction Scores, Health Literacy Algorithm

Advisor

George Peraza-Smith

Second Advisor

Yolanda Vanriel

Third Advisor

Anita Harris

Degree

DNP

Degree Grantor

Capella University

Degree Year

2019

Rights Holder

All rights reserved by the author(s) and/or publisher(s) listed in this item record unless relinquished in whole or part by a rights notation or a Creative Commons License present in this item record.

All permission requests should be directed accordingly and not to the Sigma Repository.

All submitting authors or publishers have affirmed that when using material in their work where they do not own copyright, they have obtained permission of the copyright holder prior to submission and the rights holder has been acknowledged as necessary.

Review Type

None: Degree-based Submission

Acquisition

Self-submission

Date of Issue

2019-05-17

Full Text of Presentation

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