Abstract

Organizational Hospital Consumer Assessment of Healthcare Providers and System (HCAHPS) survey results provided evidence to indicate the need for improvement in nursing communication with patients in the telemetry unit. The nursing handoff practiced at the organization was a traditional nurse to nurse handoff and did not involve patients and families in the discussion of their plan of care. Bedside handoff is one of the evidence-based strategies that can be used to improve nursing communication by involving patient and families in discussion of their plan of care. Bedside handoff was implemented using Havelock's change theory and focused on implementation in an acute care 34-bed telemetry unit to improve patient satisfaction towards nursing communication. The purpose of this project was to determine if the bedside handoff process would improve patient satisfaction towards nursing communication as evidenced by an increase in HCAHPS scores.

Author Details

Rani Mohan, DNP, MSN/MHA, BSN, RN

Sigma Membership

Non-member

Type

DNP Capstone Project

Format Type

Text-based Document

Study Design/Type

Quasi-Experimental Study, Other

Research Approach

Pilot/Exploratory Study

Keywords:

Bedside Handoff, Nursing Communication, Patient Satisfaction, Organizational Reimbursement

Advisor

Marylee Bressie

Second Advisor

Jill Schramm

Third Advisor

Lindsay Young

Degree

DNP

Degree Grantor

Capella University

Degree Year

2017

Rights Holder

All rights reserved by the author(s) and/or publisher(s) listed in this item record unless relinquished in whole or part by a rights notation or a Creative Commons License present in this item record.

All permission requests should be directed accordingly and not to the Sigma Repository.

All submitting authors or publishers have affirmed that when using material in their work where they do not own copyright, they have obtained permission of the copyright holder prior to submission and the rights holder has been acknowledged as necessary.

Review Type

None: Degree-based Submission

Acquisition

Self-submission

Date of Issue

2017-08-28

Full Text of Presentation

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