Abstract

Hospital Consumer Assessment of Health- care Provider and System (HCAHPS) scores are key metrics that evaluate quality patient care within health- care system. Many studies reveal that an effective communication strategy promotes positive relationship with patients and nurses, however utilizing the use of a communication tool AIDET (Acknowledge-Introduce-Duration-Explanation-Thank you) and its relationship with patient satisfaction is yet to be known. To understand the use of AIDET by nurses, a gap analysis project was conducted with a convenience sample of 61 nurses, nurse technicians and patient care servicers in an outpatient clinic. The focus of this project is to improve communication through implementing AIDET among the health- care workers and thereby increasing patient satisfaction. AIDET training was given to staff and patient satisfaction scores were measured. The findings included that nurses were using AIDET consistently after the training resulted in overall improvement in patient satisfaction after the training. However, results suggest that more intentional use of AIDET will help to maximize the benefit of this tool and could improve patient satisfactions.

Author Details

Annamma S. Varghese, DNP, MSN, RN

Sigma Membership

Non-member

Type

DNP Capstone Project

Format Type

Text-based Document

Study Design/Type

Other

Research Approach

Quantitative Research

Keywords:

AIDET, Quality of Health Care, Hospital Consumer Assessment of Health- care Provider and System Scores

Advisor

JoAnn Manty

Second Advisor

Celine Cabading

Third Advisor

Jill Schramm

Degree

DNP

Degree Grantor

Capella University

Degree Year

2017

Rights Holder

All rights reserved by the author(s) and/or publisher(s) listed in this item record unless relinquished in whole or part by a rights notation or a Creative Commons License present in this item record.

All permission requests should be directed accordingly and not to the Sigma Repository.

All submitting authors or publishers have affirmed that when using material in their work where they do not own copyright, they have obtained permission of the copyright holder prior to submission and the rights holder has been acknowledged as necessary.

Review Type

None: Degree-based Submission

Acquisition

Self-submission

Date of Issue

2017-06-23

Full Text of Presentation

wf_yes

Download

Share

COinS