Abstract
Patients' experiences at hospitals are multidimensional, and their satisfaction with the service is linked to the quality of patient care provided. In evaluating the quality of care of a hospital, the nursing handoff of patients, and the engagement efforts of healthcare staff is an important element of patient satisfaction. In adult medical-surgical patients, does the implementation of nursing bedside handoff reports, compared to the current method of nursing practice desk handoff reports, improve patient satisfaction scores by 10% within two months?
Sigma Membership
Non-member
Type
DNP Capstone Project
Format Type
Text-based Document
Study Design/Type
N/A
Research Approach
Translational Research/Evidence-based Practice
Keywords:
Patient Satisfaction, Patient Handoff, Medical-Surgical, Adults in Medical-Surgical Unit
Advisor
Douglas M. Turner
Second Advisor
EM Vitug Garcia
Degree
DNP
Degree Grantor
University of St. Augustine for Health Sciences
Degree Year
2020
Recommended Citation
Ogundeko, Victoria A., "Improving patient satisfaction in the medical-surgical setting" (2020). DNP and Student Works. 54.
https://www.sigmarepository.org/dnps/54
Creative Commons License
This work is licensed under a Creative Commons Attribution 3.0 License.
Rights Holder
All rights reserved by the author(s) and/or publisher(s) listed in this item record unless relinquished in whole or part by a rights notation or a Creative Commons License present in this item record.
All permission requests should be directed accordingly and not to the Sigma Repository.
All submitting authors or publishers have affirmed that when using material in their work where they do not own copyright, they have obtained permission of the copyright holder prior to submission and the rights holder has been acknowledged as necessary.
Review Type
None: Degree-based Submission
Acquisition
Self-submission
Date of Issue
2020-10-05
Full Text of Presentation
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