Abstract
Federal regulations have shifted healthcare systems to focus more on providing quality of care rather than quantity of care. Patient experiences that include nursing communication are important quality measures that have positive impact on satisfaction ratings. The project used nurse bundling strategies (Acknowledge, Introduce, Duration, Explanation, Thank You [AIDET], purposeful/hourly rounding, and bedside shift report) guided by servant leadership principles to improve patients' experiences and overall hospital quality of care experiences. Pre and post education on the bundling approach and servant leadership theory and principles, registered nurses in the emergency department completed an electronic, 23-item Servant Leadership Questionnaire (SLQ) survey and were also observed for eight weeks using validated measurement tools from the Studer Group.
Sigma Membership
Gamma Tau at-Large, Psi Upsilon
Type
DNP Capstone Project
Format Type
Text-based Document
Study Design/Type
Quality Improvement
Research Approach
Translational Research/Evidence-based Practice
Keywords:
Patient experience, Servant leadership, Purposeful Rounding, Bedside Shift Report
Advisor
Mary Elizabeth Teixeira
Second Advisor
Catherine Suttle
Degree
DNP
Degree Grantor
Capella University
Degree Year
2020
Recommended Citation
Carpio, Ron C., "Enhancing patient experience through nurse bundling strategies" (2023). DNP and Student Works. 93.
https://www.sigmarepository.org/dnps/93
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 License.
Rights Holder
All rights reserved by the author(s) and/or publisher(s) listed in this item record unless relinquished in whole or part by a rights notation or a Creative Commons License present in this item record.
All permission requests should be directed accordingly and not to the Sigma Repository.
All submitting authors or publishers have affirmed that when using material in their work where they do not own copyright, they have obtained permission of the copyright holder prior to submission and the rights holder has been acknowledged as necessary.
Review Type
None: Degree-based Submission
Acquisition
Self-submission
Date of Issue
2023-03-21
Full Text of Presentation
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