Abstract
The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey measures patient experience. It is an important survey because some of the hospitals' payment is dependent on the scores. It was desired to know if use of caring theories could increase HCAHPS scores. No study was found that examined the relationship between HCAHPS and the construct of caring as proposed by Watson. Patients in a 650 bed urban acute care hospital in the Northeastern portion of the USA were studied (n = 233). A statistically significant relationship was found (r = .86, p = < .001). Findings have implications for using caring science as an intervention to improve HCAHPS scores.
Sigma Membership
Zeta
Type
Poster
Format Type
Text-based Document
Study Design/Type
Case Study/Series
Research Approach
Quantitative Research
Keywords:
Patient Satisfaction, Caring, Watson Caring Theory, Outcome, Regulation, Correlation studies, HCAHPS, Outcomes research
Recommended Citation
Nelson, John W. and Hozak, Mary Ann, "Relationship between HCAHPS scores (patient experience) and Watson's Theory of Caring" (2016). General Submissions: Presenations (Oral and Poster). 22.
https://www.sigmarepository.org/gen_sub_presentations/2016/posters/22
Conference Name
CDI Conference
Conference Host
Choice Dynamic International (CDI),Caring International Research Collaborative (CIRC)
Conference Location
Clydebank, Scotland
Conference Year
2016
Rights Holder
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Review Type
Peer-review: Single Blind
Acquisition
Self-submission
Relationship between HCAHPS scores (patient experience) and Watson's Theory of Caring
Clydebank, Scotland
The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey measures patient experience. It is an important survey because some of the hospitals' payment is dependent on the scores. It was desired to know if use of caring theories could increase HCAHPS scores. No study was found that examined the relationship between HCAHPS and the construct of caring as proposed by Watson. Patients in a 650 bed urban acute care hospital in the Northeastern portion of the USA were studied (n = 233). A statistically significant relationship was found (r = .86, p = < .001). Findings have implications for using caring science as an intervention to improve HCAHPS scores.