Abstract
As the issue of incivility, lateral and horizontal violence, and bullying continue in nursing, strategies are needed to address and eliminate hostile work environments. Educational activities not only raise awareness of these issues, but often provide skills, training, and knowledge of how to reduce the frequency and impact of incivility. This purpose of this quasi-experimental mixed methods design study was to examine if an educational intervention designed to encourage productive communication and sustained dialogue between emergency nurses could decrease perceptions of incivility and increase nurses' comfort in holding critical conversations. Workplace Civility Index scores significantly improved (p < 0.00001) for the experimental group post-intervention. All participants within the experimental group noted the successful use of a positive conflict management strategy after the educational intervention. Although further research is recommended, the study provided evidence to support that an interactive online educational activity is an effective way to decrease incivility and increase perceived comfort with holding critical conversations between nurses.
Sigma Membership
Alpha
Lead Author Affiliation
Eskenazi Health, Indianapolis, Indiana, USA
Type
Presentation-Oral Standard Event
Format Type
Text-based Document
Study Design/Type
Quasi-Experimental Study, Other
Research Approach
Mixed/Multi Method Research
Keywords:
Incivility, Bullying, Lateral Violence, Horizontal Violence, Workplace Civility Index
Recommended Citation
Howard, Matthew S. and Embree, Jennifer L., "It's time for a solution! Overcoming incivility in our workplace" (2019). General Submissions: Presenations (Oral and Poster). 39.
https://www.sigmarepository.org/gen_sub_presentations/2019/presentations/39
Conference Name
Emergency Nursing 2019
Conference Host
Emergency Nurses Association
Conference Location
Austin, Texas, USA
Conference Year
2019
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 License.
Rights Holder
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All permission requests should be directed accordingly and not to the Sigma Repository.
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Review Type
Abstract Review Only: Reviewed by Event Host
Acquisition
Self-submission
It's time for a solution! Overcoming incivility in our workplace
Austin, Texas, USA
As the issue of incivility, lateral and horizontal violence, and bullying continue in nursing, strategies are needed to address and eliminate hostile work environments. Educational activities not only raise awareness of these issues, but often provide skills, training, and knowledge of how to reduce the frequency and impact of incivility. This purpose of this quasi-experimental mixed methods design study was to examine if an educational intervention designed to encourage productive communication and sustained dialogue between emergency nurses could decrease perceptions of incivility and increase nurses' comfort in holding critical conversations. Workplace Civility Index scores significantly improved (p < 0.00001) for the experimental group post-intervention. All participants within the experimental group noted the successful use of a positive conflict management strategy after the educational intervention. Although further research is recommended, the study provided evidence to support that an interactive online educational activity is an effective way to decrease incivility and increase perceived comfort with holding critical conversations between nurses.