Abstract

Purpose: Significant resources and high expectations are associated with the adoption of online Patient Portals that integrate tightly with Electronic Health Records. Patient Portals are intended to improve disease management through greater patient engagement while achieving important economic efficiencies associated with scheduling appointments, communicating with providers, obtaining lab results, and ordering medication refills. Specialties like Women's Health where strong communication, managing privacy concerns, and maximizing engagement are priorities stand to benefit most from effective patient portals.

Methodology: This research assessed underlying demand for portal services by comparing current and desired methods for healthcare management of the scheduling, communicating, obtaining results, and ordering refills. Online portal options were compared with traditional in person methods of healthcare management objectively in a survey along with free text subjective data that provided unique insights into their preferences.

Results: The results showed low and declining overall demand for the patient portals formats assessed in the survey due primarily to the uniquely personal nature of healthcare. While scheduling appointments may be efficient through an online portal obtaining a lab results often generates several additional questions that are more amenable to in person or telephone interaction. The convenience and potential efficiencies of effective patient portals are too great to ignore therefore various implications and recommendations for portal developers and decision makers will be highlighted throughout the presentation to maximize the patient experience throughout portal implementation and utilization.

Author Details

Tamera G. Borchardt, DNP, WHNP-BC, Major, USAF, NC; Brian Jones, MD; Roy Simpson, MD

Sigma Membership

Non-member

Type

Poster

Format Type

Text-based Document

Study Design/Type

N/A

Research Approach

N/A

Keywords:

Patient Portal, Healthcare Management, EHR (Electronic Health Record)

Conference Name

21st Annual NPWH Premier Women's Healthcare Conference

Conference Year

2018

Conference Location

San Antonio, Texas, USA

Conference Host

National Association of Nurse Practitioners in Women's Health

Rights Holder

All rights reserved by the author(s) and/or publisher(s) listed in this item record unless relinquished in whole or part by a rights notation or a Creative Commons License present in this item record.

All permission requests should be directed accordingly and not to the Sigma Repository.

All submitting authors or publishers have affirmed that when using material in their work where they do not own copyright, they have obtained permission of the copyright holder prior to submission and the rights holder has been acknowledged as necessary.

Review Type

Abstract Review Only: Reviewed by Event Host

Acquisition

Proxy-submission

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