Abstract
Session presented on: Friday, July 26, 2013:
Purpose: It is necessary to maintain cordial relationships in the workplace, through a correct knowledge and use of communicative-relational skills developed by members of the health team, generators of job satisfaction. General objetive: Knowing how the communicative interaction between professional nurses within the different units of the hospital is, about the characteristics of interpersonal communicative interaction, skills that professionals develop in their labour relations and the difficulties faced in this process.
Methods: Descriptive research based on qualitative collection methods and data analysis, in a sample of 21 nurses working in different inpatient units.
Results: Most of the professionals clearly express their messages at the level of content, feeling and demand, as well as taking care of the relationship with their partner in developing an assertive communication. It happens to professionals that, in most of the cases, they look for a culprit when they have a particular problem, showing that they are not able to improve relations through the correct use of 'I messages'. Also, we find an absence of active listening ability: feedback in relations, and that the empathetic attitude manifests itself only on occasions.
Conclusion: The relational encounter of nurses with the other members of the health team, is characterized by an important emotional load that generates different feelings depending on the skills developed by each one in the relationship. Nurses demonstrate how complicated it is for them to broadcast messages to the three levels (content, feeling and demand), in addition to caring for the relationship with theirs partners. We find in the stories difficulties in the use of 'I messages' and also in the management of nonverbal communication with colleagues, as well as an absence in those messages of the skills of active listening (feedback, empathy, etc.)
Sigma Membership
Non-member
Type
Presentation
Format Type
Text-based Document
Study Design/Type
N/A
Research Approach
N/A
Keywords:
Interpersonal Relations, Nursing, Feedback
Recommended Citation
Lapena-Monux, Yolanda Raquel; Salas-Medina, Pablo; Gonzalez-Chorda, Victor Manuel; Macia-Soler, Maria Loreto; Mena-Tudela, Desiree; Luis, Cibanal Juan; and Orts-Cortes, Maria Isabel, "Improvement of interpersonal relations and job satisfaction of nurses of specialized care through knowledge and use of relational skills" (2013). INRC (Congress). 66.
https://www.sigmarepository.org/inrc/2013/presentations_2013/66
Conference Name
24th International Nursing Research Congress
Conference Host
Sigma Theta Tau International
Conference Location
Prague, Czech Republic
Conference Year
2013
Rights Holder
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Acquisition
Proxy-submission
Improvement of interpersonal relations and job satisfaction of nurses of specialized care through knowledge and use of relational skills
Prague, Czech Republic
Session presented on: Friday, July 26, 2013:
Purpose: It is necessary to maintain cordial relationships in the workplace, through a correct knowledge and use of communicative-relational skills developed by members of the health team, generators of job satisfaction. General objetive: Knowing how the communicative interaction between professional nurses within the different units of the hospital is, about the characteristics of interpersonal communicative interaction, skills that professionals develop in their labour relations and the difficulties faced in this process.
Methods: Descriptive research based on qualitative collection methods and data analysis, in a sample of 21 nurses working in different inpatient units.
Results: Most of the professionals clearly express their messages at the level of content, feeling and demand, as well as taking care of the relationship with their partner in developing an assertive communication. It happens to professionals that, in most of the cases, they look for a culprit when they have a particular problem, showing that they are not able to improve relations through the correct use of 'I messages'. Also, we find an absence of active listening ability: feedback in relations, and that the empathetic attitude manifests itself only on occasions.
Conclusion: The relational encounter of nurses with the other members of the health team, is characterized by an important emotional load that generates different feelings depending on the skills developed by each one in the relationship. Nurses demonstrate how complicated it is for them to broadcast messages to the three levels (content, feeling and demand), in addition to caring for the relationship with theirs partners. We find in the stories difficulties in the use of 'I messages' and also in the management of nonverbal communication with colleagues, as well as an absence in those messages of the skills of active listening (feedback, empathy, etc.)
