Abstract
Session presented on Friday, July 25, 2014:
Purpose: The purpose of this study was to evaluate blood donors' satisfaction of service quality in a blood donation center.
Methods: A total of 423 blood donors were randomly selected from the database of a blood center in Taichung, Taiwan, with a final sample of 407 participated in this cross-sectional study. Data was collected by a 31-item Blood Donor Satisfaction Scale (BDSS), measuring five dimensions: tangible, reliability, convenience, responsiveness and benefit, on a 5-point Likert scale ranging from very dissatisfactory (score= 1) to very satisfactory (score= 5). Participants were aged between 17-61 years old (35-12), and 55% of them were male. Descriptive statistics, independent t tests and one-way ANOVA were done to analyse the influence of age groups and gender on satisfaction of service quality.
Results: The mean score of BDSS was 127-14 (ranged 155-86). Blood donors scored high in the dimensions of tangible, reliability and responsiveness. The dimensions of convenience and benefit gained lower scores compared to other dimensions. Age and gender of blood donors were not related to the satisfaction of service quality.
Conclusion: Related policies should be enacted in response to catch up on what blood donors have expected.
Sigma Membership
Lambda Beta at-Large
Type
Poster
Format Type
Text-based Document
Study Design/Type
N/A
Research Approach
N/A
Keywords:
Blood Donors, Service Quality
Recommended Citation
Yang, Shu-Chen; Yu, Chin-Ching; and Chen, Shu-Wen, "A study of service quality perception for blood donors" (2014). INRC (Congress). 116.
https://www.sigmarepository.org/inrc/2014/posters_2014/116
Conference Name
25th International Nursing Research Congress
Conference Host
Sigma Theta Tau International
Conference Location
Hong Kong
Conference Year
2014
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Review Type
Abstract Review Only: Reviewed by Event Host
Acquisition
Proxy-submission
A study of service quality perception for blood donors
Hong Kong
Session presented on Friday, July 25, 2014:
Purpose: The purpose of this study was to evaluate blood donors' satisfaction of service quality in a blood donation center.
Methods: A total of 423 blood donors were randomly selected from the database of a blood center in Taichung, Taiwan, with a final sample of 407 participated in this cross-sectional study. Data was collected by a 31-item Blood Donor Satisfaction Scale (BDSS), measuring five dimensions: tangible, reliability, convenience, responsiveness and benefit, on a 5-point Likert scale ranging from very dissatisfactory (score= 1) to very satisfactory (score= 5). Participants were aged between 17-61 years old (35-12), and 55% of them were male. Descriptive statistics, independent t tests and one-way ANOVA were done to analyse the influence of age groups and gender on satisfaction of service quality.
Results: The mean score of BDSS was 127-14 (ranged 155-86). Blood donors scored high in the dimensions of tangible, reliability and responsiveness. The dimensions of convenience and benefit gained lower scores compared to other dimensions. Age and gender of blood donors were not related to the satisfaction of service quality.
Conclusion: Related policies should be enacted in response to catch up on what blood donors have expected.