Abstract
Session presented on Sunday, July 27, 2014:
Purpose: This study was a descriptive research to identify the effects of communication skills, compassion satisfaction, compassion fatigue on burnout among staff of long term care insurance for the elderly in National Health Insurance Corporation in Korea.
Methods: The participants were 203 full-time employees at Long-term Care Insurance for elderly in National Health Insurance Corporation in Korea. Data were collected via mail from the 24 branch offices of Long-term Care National Health Insurance Corporation which were randomly selected among the total of 226 centers of National Health Insurance Corporation. A survey was conducted by using structured questionnaire from November 16 to 29, 2013. Stamm's professional quality of life (ProQOL) and Communication Skills Test tool were included in questionnaire. SPSS WIN 20.0 was used to conduct the descriptive statistics, t-test, ANOVA, correlation analysis, and multiple regression.
Results: The results showed that burnout was associated with communication skills, compassion satisfaction, compassion fatigue, education, perceived health, favor of client's family, support of colleagues, and intention to seperation. The cases with low communication skills, low compassion satisfaction, high compassion fatigue, low education status, low perceived health, low favor of client's family, low support of colleagues, and high intention to seperation showed significantly high burden.
Conclusion: The result of this study is expected to contribute to developing Long-term Care Insurance for the elderly into a high quality tasked with Long-term Care Insurance for elderly and eventually promote health promotion of elderly. The findings suggest that further studies examine ways to develop proper intervention to decrease burnout for staff of long term care insurance for the elderly in National Health Insurance Corporation.
Sigma Membership
Lambda Alpha at-Large
Type
Poster
Format Type
Text-based Document
Study Design/Type
N/A
Research Approach
N/A
Keywords:
Burnout, Staff of Long-term Care Insurance, Professional Quality of Life
Recommended Citation
Lee, Kyongeun and Choi, Hyoungshim, "The effects of communication skills, compassion satisfaction, compassion fatigue on burnout among staff of long-term care insurance in national health insurance corporation in Korea" (2014). INRC (Congress). 41.
https://www.sigmarepository.org/inrc/2014/posters_2014/41
Conference Name
25th International Nursing Research Congress
Conference Host
Sigma Theta Tau International
Conference Location
Hong Kong
Conference Year
2014
Rights Holder
All rights reserved by the author(s) and/or publisher(s) listed in this item record unless relinquished in whole or part by a rights notation or a Creative Commons License present in this item record.
All permission requests should be directed accordingly and not to the Sigma Repository.
All submitting authors or publishers have affirmed that when using material in their work where they do not own copyright, they have obtained permission of the copyright holder prior to submission and the rights holder has been acknowledged as necessary.
Acquisition
Proxy-submission
The effects of communication skills, compassion satisfaction, compassion fatigue on burnout among staff of long-term care insurance in national health insurance corporation in Korea
Hong Kong
Session presented on Sunday, July 27, 2014:
Purpose: This study was a descriptive research to identify the effects of communication skills, compassion satisfaction, compassion fatigue on burnout among staff of long term care insurance for the elderly in National Health Insurance Corporation in Korea.
Methods: The participants were 203 full-time employees at Long-term Care Insurance for elderly in National Health Insurance Corporation in Korea. Data were collected via mail from the 24 branch offices of Long-term Care National Health Insurance Corporation which were randomly selected among the total of 226 centers of National Health Insurance Corporation. A survey was conducted by using structured questionnaire from November 16 to 29, 2013. Stamm's professional quality of life (ProQOL) and Communication Skills Test tool were included in questionnaire. SPSS WIN 20.0 was used to conduct the descriptive statistics, t-test, ANOVA, correlation analysis, and multiple regression.
Results: The results showed that burnout was associated with communication skills, compassion satisfaction, compassion fatigue, education, perceived health, favor of client's family, support of colleagues, and intention to seperation. The cases with low communication skills, low compassion satisfaction, high compassion fatigue, low education status, low perceived health, low favor of client's family, low support of colleagues, and high intention to seperation showed significantly high burden.
Conclusion: The result of this study is expected to contribute to developing Long-term Care Insurance for the elderly into a high quality tasked with Long-term Care Insurance for elderly and eventually promote health promotion of elderly. The findings suggest that further studies examine ways to develop proper intervention to decrease burnout for staff of long term care insurance for the elderly in National Health Insurance Corporation.