Other Titles
Global research of tools to effect clinical change
Abstract
Session presented on Friday, July 25, 2014:
Purpose: This study sought to improve the already developed tool for measuring foreign patient satisfaction to develop a highly reliable and valid tool.
Methods: In the first stage, the said existing tool was improved to develop preliminary questions. In the second stage, the validity of preliminary items was examined targeting 15 working experts of international teams in 10 hospitals where the rate of foreign patients is relatively high. In the third stage, preliminary questions were translated into relevant foreign languages and back translated. In the fourth stage, by surveying foreign patients, the reliability and validity of the tool were verified. Specifically, from June 10 to July 7, 2013, 200 foreign patients (84 English copies, 70 Russian copies, and 46 Mongol copies) in 9 hospitals which operate an international team were surveyed.
Results: The tool for measuring foreign patient satisfaction, developed by Health Industry Development Institute, was improved to validate its reliability and validity. Thus, a tool for measuring foreign patient satisfaction, which is comprised of 7 items and 39 questions, was developed. The 7 items are doctor's care (5 questions), information and education (6 questions), hospital environment and financial aspect (8 questions), hospital convenience (5 questions), services of nurse, coordinator, reception and payment system, communication and respect for patients (4 questions), and accessibility (4 questions). The total number of questions was determined as 39 including overall satisfaction, intention to reuse, and intention to recommend. The Cronbach's alpha coefficient for this tool was found high at .95, and the Cronbach's alpha coefficient by item was .83 for doctor, .88 for information education, .89 for hospital environment and financial aspect, .85 for hospital convenience, .77 for services of employees, .86 for communication and respect for patients, and .65 for accessibility.
Conclusion: Putting together the above results, a highly reliable and valid tool for measuring foreign patients who visit medical institutions in South Korea was developed. The tool is considered useful to measure foreign patients' experience to eventually improve the medical service for foreign patients.
Sigma Membership
Non-member
Type
Presentation
Format Type
Text-based Document
Study Design/Type
N/A
Research Approach
N/A
Keywords:
Foreign Patients, Patient Satisfaction, Patient Care
Recommended Citation
Choi, Yun-Kyoung; Ahn, Jung Won; Kim, Keum Soon; and Kim, Myogyeong, "A study on reliability and validity of a tool for measuring foreign patient satisfaction" (2014). INRC (Congress). 273.
https://www.sigmarepository.org/inrc/2014/presentations_2014/273
Conference Name
25th International Nursing Research Congress
Conference Host
Sigma Theta Tau International
Conference Location
Hong Kong
Conference Year
2014
Rights Holder
All rights reserved by the author(s) and/or publisher(s) listed in this item record unless relinquished in whole or part by a rights notation or a Creative Commons License present in this item record.
All permission requests should be directed accordingly and not to the Sigma Repository.
All submitting authors or publishers have affirmed that when using material in their work where they do not own copyright, they have obtained permission of the copyright holder prior to submission and the rights holder has been acknowledged as necessary.
Acquisition
Proxy-submission
A study on reliability and validity of a tool for measuring foreign patient satisfaction
Hong Kong
Session presented on Friday, July 25, 2014:
Purpose: This study sought to improve the already developed tool for measuring foreign patient satisfaction to develop a highly reliable and valid tool.
Methods: In the first stage, the said existing tool was improved to develop preliminary questions. In the second stage, the validity of preliminary items was examined targeting 15 working experts of international teams in 10 hospitals where the rate of foreign patients is relatively high. In the third stage, preliminary questions were translated into relevant foreign languages and back translated. In the fourth stage, by surveying foreign patients, the reliability and validity of the tool were verified. Specifically, from June 10 to July 7, 2013, 200 foreign patients (84 English copies, 70 Russian copies, and 46 Mongol copies) in 9 hospitals which operate an international team were surveyed.
Results: The tool for measuring foreign patient satisfaction, developed by Health Industry Development Institute, was improved to validate its reliability and validity. Thus, a tool for measuring foreign patient satisfaction, which is comprised of 7 items and 39 questions, was developed. The 7 items are doctor's care (5 questions), information and education (6 questions), hospital environment and financial aspect (8 questions), hospital convenience (5 questions), services of nurse, coordinator, reception and payment system, communication and respect for patients (4 questions), and accessibility (4 questions). The total number of questions was determined as 39 including overall satisfaction, intention to reuse, and intention to recommend. The Cronbach's alpha coefficient for this tool was found high at .95, and the Cronbach's alpha coefficient by item was .83 for doctor, .88 for information education, .89 for hospital environment and financial aspect, .85 for hospital convenience, .77 for services of employees, .86 for communication and respect for patients, and .65 for accessibility.
Conclusion: Putting together the above results, a highly reliable and valid tool for measuring foreign patients who visit medical institutions in South Korea was developed. The tool is considered useful to measure foreign patients' experience to eventually improve the medical service for foreign patients.