Abstract
Healthcare executives continue to face the challenge of improving organizational performance and patient satisfaction. Value based care have also prompted a shift from process to outcome measures. Understanding the employees' perception of job satisfaction in relation to leadership behaviors and the influence patient satisfaction provides useful insights for healthcare leaders.
Notes
This item was accepted for presentation at the 2019 International Nursing Research Congress in Calgary, Canada, but was not presented at the event.
Sigma Membership
Omicron Delta
Lead Author Affiliation
Texas Children's Hospital, Houston, Texas, USA
Type
Poster
Format Type
Text-based Document
Study Design/Type
N/A
Research Approach
N/A
Keywords:
Employee Satisfaction, Patient Satisfaction, Quality of Care
Recommended Citation
Rangel, Angie and Love, Pamela J., "Influence of servant leadership on employee satisfaction, quality of care, and patient satisfaction" (2019). INRC (Congress). 125.
https://www.sigmarepository.org/inrc/2019/posters_2019/125
Conference Name
30th International Nursing Research Congress
Conference Host
Sigma Theta Tau International
Conference Location
Calgary, Alberta, Canada
Conference Year
2019
Rights Holder
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Acquisition
Proxy-submission
Influence of servant leadership on employee satisfaction, quality of care, and patient satisfaction
Calgary, Alberta, Canada
Healthcare executives continue to face the challenge of improving organizational performance and patient satisfaction. Value based care have also prompted a shift from process to outcome measures. Understanding the employees' perception of job satisfaction in relation to leadership behaviors and the influence patient satisfaction provides useful insights for healthcare leaders.