Abstract
Nurse leaders can use Six Sigma to reduce clinic no-show rates along with the associated non-value added activities that negatively impact patient care and clinic financial stability. This presentation will describe the Six Sigma process used to develop a no-show prediction model and interventions to improve patient no-show rates.
Sigma Membership
Rho
Lead Author Affiliation
University of Michigan, Ann Arbor, Michigan, USA
Type
Poster
Format Type
Text-based Document
Study Design/Type
N/A
Research Approach
N/A
Keywords:
Clinic Appointments, Lean Six Sigma, Patient No-show Rates
Recommended Citation
Knight, John Charles, "Using Six Sigma to reduce patient no-show rates to clinic appointments" (2019). INRC (Congress). 150.
https://www.sigmarepository.org/inrc/2019/posters_2019/150
Conference Name
30th International Nursing Research Congress
Conference Host
Sigma Theta Tau International
Conference Location
Calgary, Alberta, Canada
Conference Year
2019
Rights Holder
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All submitting authors or publishers have affirmed that when using material in their work where they do not own copyright, they have obtained permission of the copyright holder prior to submission and the rights holder has been acknowledged as necessary.
Acquisition
Proxy-submission
Using Six Sigma to reduce patient no-show rates to clinic appointments
Calgary, Alberta, Canada
Nurse leaders can use Six Sigma to reduce clinic no-show rates along with the associated non-value added activities that negatively impact patient care and clinic financial stability. This presentation will describe the Six Sigma process used to develop a no-show prediction model and interventions to improve patient no-show rates.