Abstract
The amount of time patients spend for clinic services can influence their degree of satisfaction. We evaluated the time HIV patients spent in each service area and their overall satisfaction of services. Additionally, in-depth interviews of clinical staff provided their perceptions of patient satisfaction, patient-centered care and recommendations for change.
Sigma Membership
Pi Psi
Lead Author Affiliation
University of Washington, Seattle, Washington, USA
Type
Poster
Format Type
Text-based Document
Study Design/Type
N/A
Research Approach
N/A
Keywords:
HIV, Patient Satisfaction, Time and Motion
Recommended Citation
Link, Abigail; Kaspryzyk, Danuta; Cochrane, Barbara; and Tshimanga, Mafuta, "Time and motion evaluation and patient satisfaction in HIV clinics in Harare, Zimbabwe" (2019). INRC (Congress). 329.
https://www.sigmarepository.org/inrc/2019/posters_2019/329
Conference Name
30th International Nursing Research Congress
Conference Host
Sigma Theta Tau International
Conference Location
Calgary, Alberta, Canada
Conference Year
2019
Rights Holder
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Acquisition
Proxy-submission
Time and motion evaluation and patient satisfaction in HIV clinics in Harare, Zimbabwe
Calgary, Alberta, Canada
The amount of time patients spend for clinic services can influence their degree of satisfaction. We evaluated the time HIV patients spent in each service area and their overall satisfaction of services. Additionally, in-depth interviews of clinical staff provided their perceptions of patient satisfaction, patient-centered care and recommendations for change.