Abstract
This project examines the utilization of Hildegard Peplau’s interpersonal relations theory as the foundation for a robust formula targeting patient satisfaction scores in a community hospital setting in the Northeast United States. Significant gains were achieved without great expense of wither financial or human capital.
Sigma Membership
Non-member
Type
Poster
Format Type
Text-based Document
Study Design/Type
N/A
Research Approach
N/A
Keywords:
Community Hospital, HCAHPS, Patient Satisfaction
Recommended Citation
McDaniels, Suzanne, "Improving responsiveness of hospital staff to drive HCAHPS Scores" (2020). INRC (Congress). 61.
https://www.sigmarepository.org/inrc/2020/posters_2020/61
Conference Name
31st International Nursing Research Congress
Conference Host
Sigma Theta Tau International
Conference Location
Virtual Event
Conference Year
2020
Rights Holder
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Acquisition
Proxy-submission
Improving responsiveness of hospital staff to drive HCAHPS Scores
Virtual Event
This project examines the utilization of Hildegard Peplau’s interpersonal relations theory as the foundation for a robust formula targeting patient satisfaction scores in a community hospital setting in the Northeast United States. Significant gains were achieved without great expense of wither financial or human capital.