Abstract
A lack of communication to families in the perioperative waiting area was identified, as evidenced by the OAS CAHPS scores. Implementing the PatientTrak technology proved to be an innovative solution. Families are sent secure text messages from the OR and PACU nurses to update them on their loved ones status.
Sigma Membership
Psi Epsilon
Lead Author Affiliation
Houston Methodist Willowbrook Hospital, Houston, Texas, USA
Type
Poster
Format Type
Text-based Document
Study Design/Type
N/A
Research Approach
N/A
Keywords:
Communication, Text Messages, Waiting Rooms
Recommended Citation
Cook, Jennifer Lynn, "Improving communication in the perioperative waiting area" (2024). Leadership. 68.
https://www.sigmarepository.org/leadership/2018/posters/68
Conference Name
Leadership Connection 2018
Conference Host
Sigma Theta Tau International
Conference Location
Indianapolis, Indiana, USA
Conference Year
2018
Rights Holder
All rights reserved by the author(s) and/or publisher(s) listed in this item record unless relinquished in whole or part by a rights notation or a Creative Commons License present in this item record.
All permission requests should be directed accordingly and not to the Sigma Repository.
All submitting authors or publishers have affirmed that when using material in their work where they do not own copyright, they have obtained permission of the copyright holder prior to submission and the rights holder has been acknowledged as necessary.
Acquisition
Proxy-submission
Improving communication in the perioperative waiting area
Indianapolis, Indiana, USA
A lack of communication to families in the perioperative waiting area was identified, as evidenced by the OAS CAHPS scores. Implementing the PatientTrak technology proved to be an innovative solution. Families are sent secure text messages from the OR and PACU nurses to update them on their loved ones status.