Abstract

Specialists in Poison Information (SPIs), individuals who answer calls for poison control centers (PCC), do not have a national standard training on how to answer calls. Training outcomes were not at the expected level at the local PCC, demonstrating the need for quality improvement. Based on post-training evaluations, there were various gaps identified in training. Trainees expressed a need to review all PCC guidelines in order to effectively use the guidelines during a call. Literature revealed a lack of adherence to guidelines by staff is a problem in telephone triage settings. Some trainees were able to attend toxicology lectures, but not all. Trainer feedback was that more education was needed prior to trainees answering calls. The lack of essential education and inconsistency in training created issues among newer staff members, which affected the quality of patient care.

LaDonna Gaines

Author Details

LaDonna Gaines, DNP, MPH, RN, CSPI

Sigma Membership

Gamma Eta

Lead Author Affiliation

Samford University, Birmingham, Alabama, USA

Type

DNP Capstone Project

Format Type

Text-based Document

Study Design/Type

Literature Review

Research Approach

Translational Research/Evidence-based Practice

Keywords:

Simulation, Quality Improvement, Telephone Triage, Poison Control, Training

Advisor

Buckner, Ellen

Second Advisor

Smith, Tedra

Degree

DNP

Degree Grantor

Samford University

Degree Year

2021

Rights Holder

All rights reserved by the author(s) and/or publisher(s) listed in this item record unless relinquished in whole or part by a rights notation or a Creative Commons License present in this item record.

All permission requests should be directed accordingly and not to the Sigma Repository.

All submitting authors or publishers have affirmed that when using material in their work where they do not own copyright, they have obtained permission of the copyright holder prior to submission and the rights holder has been acknowledged as necessary.

Review Type

None: Degree-based Submission

Acquisition

Proxy-submission

Date of Issue

2021-03-24

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